Unit of Competency Mapping – Information for Teachers/Assessors – Information for Learners

PUAECO009 Mapping and Delivery Guide
Coordinate emergency communications centre operations

Version 1.0
Issue Date: May 2024


Qualification -
Unit of Competency PUAECO009 - Coordinate emergency communications centre operations
Description
Employability Skills
Learning Outcomes and Application This unit of competency involves the skills and knowledge required to coordinate emergency communications centre operations. It includes coordinating availability and deployment of resources, supporting emergency communications centre team, managing emergency communications, collecting and analysing data and preparing reports.The unit applies to senior operators, team leaders or shift supervisors of an emergency communications centre.No licensing, legislative or certification requirements apply to this unit at the time of publication.
Duration and Setting X weeks, nominally xx hours, delivered in a classroom/online/blended learning setting.
Prerequisites/co-requisites
Competency Field Emergency Communications
Development and validation strategy and guide for assessors and learners Student Learning Resources Handouts
Activities 		Slides
PPT 		Assessment 1 Assessment 2 Assessment 3 Assessment 4
Elements of Competency Performance Criteria              
Element: Coordinate availability and deployment of resources
  • Monitor and adjust allocation and deployment of resources to meet incident or operational requirements
       
Element: Assist emergency communications centre operators by making incident resourcing decisions prior to the arrival of resources at an incident
       
Element: Maintain coordination and liaison with support services and other agencies to optimise incident resourcing
       
Element: Manage and action external requests and notifications, in accordance with organisational procedures
       
Element: Support emergency communications centre team
  • Allocate, supervise and review shift activities of the team
       
Element: Manage situations that arise during routine and peak periods, including responsibility for assigned personnel
       
Element: Maintain liaison with senior management and on call personnel
       
Element: Maintain rosters, in accordance with level of responsibility
       
Element: Manage shift changes to facilitate effective hand over
       
Element: Monitor welfare and safety of personnel and take appropriate action, as required
       
Element: Manage emergency communications centre facility
  • Maintain physical resources and equipment required for the operations of the centre, in accordance with organisational procedures
       
Element: Implement equipment maintenance processes and procedures
       
Element: Analyse and respond to system faults and equipment failures
       
Element: Collect and analyse data, and prepare reports
  • Monitor completion of incident records by emergency communications centre operators and act to address any identified gaps
       
Element: Collect and maintain statistical data
       
Element: Collate data and prepare reports for senior operational staff and managers
       
Element: Prepare evidence for relevant authorities, organisations or agencies
       

Submission Requirements

List each assessment task's title, type (eg project, observation/demonstration, essay, assignment, checklist) and due date here

Assessment task 1: [title]      Due date:

(add new lines for each of the assessment tasks)

Assessment Tasks

Copy and paste from the following data to produce each assessment task. Write these in plain English and spell out how, when and where the task is to be carried out, under what conditions, and what resources are needed. Include guidelines about how well the candidate has to perform a task for it to be judged satisfactory.

Range is restricted to essential operating conditions and any other variables essential to the work environment.

Non-essential conditions may be found in the Companion Volume Implementation Guide.

Copy and paste from the following performance criteria to create an observation checklist for each task. When you have finished writing your assessment tool every one of these must have been addressed, preferably several times in a variety of contexts. To ensure this occurs download the assessment matrix for the unit; enter each assessment task as a column header and place check marks against each performance criteria that task addresses.

Observation Checklist

Tasks to be observed according to workplace/college/TAFE policy and procedures, relevant legislation and Codes of Practice Yes No Comments/feedback
Monitor and adjust allocation and deployment of resources to meet incident or operational requirements 
 
 
 
Allocate, supervise and review shift activities of the team 
 
 
 
 
 
Maintain physical resources and equipment required for the operations of the centre, in accordance with organisational procedures 
 
 
Monitor completion of incident records by emergency communications centre operators and act to address any identified gaps 
 
 
 

Forms

Assessment Cover Sheet

PUAECO009 - Coordinate emergency communications centre operations
Assessment task 1: [title]

Student name:

Student ID:

I declare that the assessment tasks submitted for this unit are my own work.

Student signature:

Result: Competent Not yet competent

Feedback to student

 

 

 

 

 

 

 

 

Assessor name:

Signature:

Date:

Assessment Record Sheet

PUAECO009 - Coordinate emergency communications centre operations

Student name:

Student ID:

Assessment task 1: [title] Result: Competent Not yet competent

(add lines for each task)

Feedback to student:

 

 

 

 

 

 

 

 

Overall assessment result: Competent Not yet competent

Assessor name:

Signature:

Date:

Student signature:

Date: